Question: I keep getting an error message that says “iTunes is not running and needs to relaunch”?
Answer: Please make sure that you are using the latest version 4.6.0, If not, please download the latest version form our website and reinstall it.
Question: Since updating to the latest version of iTunes/OSX the AudiBook Converter won’t open, Is there an update for this??
Answer: Yes, Please download the latest version (v4.6.0) of AudioBook Converter for Mac and reinstall it.
Question: Which kind of audiobook could be converted?
Answer: All the audiobooks that could be played on your iTunes, could be converted by Audiobook to MP3 Converter, including audiobooks you bought from iTunes or Audible.
Question: It takes an extremely long time to converting audiobooks, How to fix this ?
Answer: The screensaver is the culprit! The solution is to go to System Preferences > Energy Saver, and then Adjust the computer sleep settings. Please set the screensaver to Never, and left the computer sleep at Never. and then try it again.
Question: Why I can't select the audiobook to convert?
Answer: Please make sure that the audiobooks is in your iTunes Library. and try to click Refresh first to ensure that the entire list are completely updated.
Question: When open the program. The label ‘Loading iTunes Library tracks info, please wait…’ just stays there with the spinning indicator running.
Answer: Go into iTunes Preferences, Advanced -> Check "Share iTunes Library XML with other applications" and then start AudioBook Converter again.
Question: What's the limit of a trial version?
Answer: The trial version of AudioBook Converter for Mac can convert only 3 minutes for each audiobook while the full version has no such limit.
Question: What operating system will it supports?
Answer: Audiobook Converter will supports Mac OS X 10.6 and higher, fully compatible with the new macOS Sierra 10.12.
Question: How can I get a technical support if I need help with my software?
Answer: You can visit our website and look through FAQs to search for the answers or email us directly for help.